Appointments are required, and can be made by ringing the clinic on 9857 7417, online with HealthEngine, or in person at the clinic with reception. A standard consultation is 15 minutes, you will need to book a longer appointment if required.

Some doctors will require a longer appointment (30 mins) for the following; Multiple health issues, Surgical Procedures, Pap smears, Travel Advice, Some care plans, Health Checks

If you are unsure of how long your appointment should be, please ring the clinic on 9857 7417 and a receptionist will be able to help you.

A reminder text will be sent out the day before an appointment, unless no mobile number is recorded in which case a receptionist will ring to confirm.

New Patients are always welcome at Balwyn Road Family Medical Centre, and we look forward to assisting you achieve a full and healthy lifestyle. If you are a new patient to our practice, please either book online or phone 9857 7417.

The Doctors of this Clinic strive to provide the best possible care. Although we try to book appointments accordingly, some situations and problems are unprecedented, causing occasional wait times.  If we are running late we ask your understanding, in the knowledge that you too will receive the same personal and careful attention. If you feel that you may require longer than the standard 15 minute consultation, then you are welcome to book a longer time.

At Balwyn Road Family Medical Centre, it is recommended to make an appointment with your Doctor to receive and discuss your test results. This will enable your Doctor to inform you of the results and support your health with the appropriate plan.

You will receive a SMS once we have received your results. If needed, you can ring the clinic to check if the results have been received.

A receptionist can tell you whether you need an urgent appointment, a non-urgent appointment or whether the doctor marked all results as normal and does not require a review appointment.

Please remember that for any further questions or discussions you need to make a review appointment with your doctor.

Please ensure that you advise us of any change to your contact details.

To see if you need to book a review appointment regarding results, you can ring us on 9857 7417 or book an appointment.

Balwyn Road Family Medical Centre have arrange St Vincent’s Pathology onsite for your ease and convenience.

Pathology Collection Availability:

9.00 am – 6:00 pm Monday to Friday
9.30 am – 1.00 pm Saturday

Bookings are not required.

Most services are bulk-billed to our patients holding Medicare cards. There may be a fee for some specialised tests not covered by Medicare.

For more information you can view the St Vincent’s Pathology website at www.path.svhm.org.au  or phone 03 9231 2888.

For a repeat script, you will need an appointment with your doctor. Both face to face and telehealth options are available for your convenience.

If non-urgent, please use our online booking feature to book an appointment the next business day. 

However, if you need urgent medical care outside of our business hours, 13SICK National Home Doctor 137 425(13SICK) can help. The doctors treat patients with acute, episodic conditions (e.g. gastro, UTI, migraine, respiratory infections) on weeknights, weekends and public holidays.

In the case of an EMERGENCY, patients should dial 000 for an ambulance or call their local public hospital Emergency Department.
Patients can access the 24 hour Emergency Department at the following hospitals :- Box Hill Hospital Emergency Hospital on (03) 8804 9999, or Austin Hospital Emergency Department on (03) 9496 5500.